At Hair Plus Productos, we want to ensure your shopping experience is as smooth as possible. Below, we present our shipping and returns policy.
All times mentioned are business days.
Business Days:
Includes Monday through Friday, excluding holidays, non-working days, and weekends.
1- Order Processing:
· We ship throughout the entire US territory, both inside and outside the United States.
· As delivery companies, we use the United States Postal Service (USPS) and United Parcel Service (UPS)
· Orders are processed within 24 to 48 business hours after being confirmed.
· An order may take up to 72 hours to show an update on USPS tracking pages.
2- Shipping Cost:
· The shipping cost is calculated based on the item(s) selected and the postal address where the package will be sent.
· On special occasions, we offer free shipping depending on the value of the order.
3- Tracking and Customer Responsibility:
· In the event that you wish to cancel or make changes to your order, you must inform us before the order is processed and shipped, as we will be unable to fulfill your request after that point.
· Once your order has been processed, you will receive an email with the tracking information. It is the customer's responsibility to monitor and track their package.
· Please note that we are not responsible for carrier delays. Estimated delivery times may vary due to weather conditions or holiday seasons.
· The customer is responsible for providing a valid shipping address; any address error will delay your package's departure or may result in it being lost. In such cases, Hair Plus Productos WILL NOT BE HELD RESPONSIBLE for the package.
· The customer will be responsible for paying any extra costs for reshipping if the package is returned to our office due to an address error or for being unclaimed, in case the package is held at the post office.
4- Lost or Damaged Order:
· In the event that the shipping company marks the package as delivered and the customer did not receive it, or the package is lost by the shipping company, the customer must contact us via telephone at (407) 437-4466 or via email at info@hairplusproductos.com to inform us of the situation.
· As a company, we will proceed to file the corresponding claim. The claim process takes 3 to 12 business days, and once we obtain a response, we will communicate with the customer. Once the case is concluded with all the evidence provided by the shipping company, the lost package will be reshipped if it has not been recovered. You should know as a customer that in these cases, refunds do not apply.
· When the customer receives a product in poor condition—meaning broken or spilled—they must report it via our email: info@hairplusproductos.com. In that email, provide your order number, the affected product, and an image showing what happened to the product. This way, we can better assist you and add the information to our files; depending on the affected product, we will proceed with a reshipment or a refund.
5- Returns:
· All sales are Final. As these are personal care products, we do not accept returns under any circumstances. This guarantees that every product purchased has not been in hands other than those of our staff. This criterion applies to all items shown in this online store.
· If for any reason the product received is not the product that appears on your purchase receipt or it suffered damage during shipping, report it immediately to our email, info@hairplusproductos.com, so we can make the corresponding exchange.
We appreciate your understanding and invite you to contact us if you have any questions or need additional assistance.
Contact Information:
Tel. (407) 437-4466
